Support
Frequently Asked Questions
Answers to the questions we hear most often about methodology, access, and how Prexido fits into a trading or investment workflow.
Before You Start
Platform & Access
Core questions about what Prexido does and who it is built for.
What exactly does Prexido provide?
Prexido is a data-analysis platform that applies model-driven methods to market and asset data, producing structured outputs — screens, signals, and backtested model results — that traders and investors can incorporate into their own research process. We do not manage funds or place trades on a client's behalf.
Who is this platform designed for?
Prexido is built for active traders, independent investors, and analysts who want a disciplined, data-backed layer added to their decision-making. It assumes users are comfortable interpreting quantitative output and understand that markets carry risk.
Do I need a technical or financial background to use it?
No specific certification is required. The interface is designed to present model outputs in a readable format, though users should have a working understanding of markets and risk before relying on any analytical tool for decisions.
How is Prexido different from a generic charting tool?
Charting tools primarily visualize price history. Prexido goes further by running structured models against that data and disclosing the methodology behind each output, so users can see the logic rather than a black-box recommendation.
Methodology & Data
How the Analysis Works
Questions about backtesting, data sources, and model transparency.
Are the models backtested?
Yes. Models used within Prexido are run against historical data sets as part of our development process. Backtested performance is reported alongside the methodology used to produce it, and users should treat historical results as informational rather than a guarantee of future outcomes.
Is the methodology disclosed, or is it a black box?
We publish a description of the methodology behind each model and output so users can understand the inputs and logic at a general level. This is intended to support informed use rather than blind reliance on any single signal.
Where does the underlying data come from?
Prexido draws on market and asset data from established data providers. We do not operate as a primary exchange or data originator; our role is to process and structure that data through our models.
How often are models reviewed or updated?
Models are periodically reviewed as part of our internal process to check that they continue to perform as described. We do not publish a fixed update schedule, as review timing depends on the specific model and data conditions.
Using the Platform
Accounts, Risk & Practical Matters
Everyday questions about using Prexido responsibly.
Does Prexido guarantee investment returns?
No. Prexido provides analytical output based on data and models; it does not guarantee any trading or investment result. All financial decisions carry risk, and users remain responsible for their own choices.
Can I use Prexido outputs as my sole basis for trading decisions?
We recommend treating Prexido outputs as one input among several in a broader research process, alongside your own judgment, risk tolerance, and any other sources you normally consult.
How do I get started with the terminal?
Use the "Access Terminal" link in the navigation to begin. From there you can review the available tools and set up access according to the on-screen instructions.
Who can I contact if I have a question not covered here?
Visit our Contact page for ways to reach us. We're glad to help with questions about the platform, methodology, or general usage.
Still have questions?
If you didn't find what you were looking for, our team is ready to help you understand how Prexido fits into your workflow.